Christie Digital Systems
is Hiring a CUSTOMER SERVICE ENGINEER in our Cinema division. This is a one-year assignment, with the possibility of extension.
WHO WE ARE:
We’re a global visual, audio and collaboration solutions company offering full solutions for business, entertainment and industry. Globally, Christie employs over 1,500 people and has installed over 100,000 projectors worldwide.
Christie is
credited with introducing digital projection technologies that set the stage
for the modern movie theatre. Its commitment to the film industry is seen
through innovative projection and audio solutions including premium, 4K
high-resolution projectors, immersive audio and the introduction of RGB laser
projection.
With a track record of
pushing technological boundaries by developing disruptive products and
solutions, Christie continues to grow as an end-to-end digital display solution
company – offering the hardware, software and professional services to inspire
our customers.
THE OPPORTUNITY:
Reporting to the
Technical Services Manager, the Customer Service Engineer position will be
responsible for installation, repair, maintenance and support of AV products
and related equipment. Provide technical telephone and field support and
process trouble call tickets. In addition, responsible for technical support of
specialized internal applications, inventory management, software distribution
/ upgrade and supporting administrative tasks.
Major accountabilities
include providing technical support to customers while remaining cost
effective, continued familiarity with a variety of the field's concepts,
practices, and procedures, and the ability to diagnose and repair AV systems
and related equipment.
Job duties will
include coordinating equipment repairs and maintenance accurately allowing
sufficient time for transit and testing, providing timely and effective
technical support to meet the customers’ expectations via telephone or in
person and developing and maintaining good customer relationships.
In this role, you
should also expect to provide evaluation services to engineering for software
and hardware changes and the evaluation of new products and designs,
troubleshoot and resolve Network issues i.e. connectivity, applications,
Internet, Web, WAN, e-mail and infrastructure and repair, and update products
and software plus much more!
The ideal candidate will have 2-5 years of industry experience,
including an understanding of analog and digital circuits, experience with
digital projection and audio systems.
Other desirable skills
include:
1.
Strong communication and negotiating skills in dealing with customers
2.
Electronics and troubleshooting skills
3.
Presentation/teaching skills
4.
Customer Focused
5.
Ability to provide on call support when necessary
6.
Experience with multimedia equipment installation and service
7.
Experienced with AV testing and calibration equipment
8.
Strong communication and analytical skills
9. Experience
with multimedia equipment installation and service
10. Excellent
technical problem solving, troubleshooting, follow up skills
11. Ability to
lift 50 lbs without assistance
12. Ability to
safely climb ladders up to 15 feet
13. Ability to
safely operate and navigate a motorized lift up to 35 feet
14. Excellent
organization skills and a results-oriented approach
15. Strong
working knowledge of PC hardware, setup, and repair
To
apply for the job from here
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